Can't connect to the server!!!!

[Dween Bean]

Hello BV Tech Help:
I am getting the following error message when I try to access your server:
Attempt to connect to the FTP sever failed
Last server response
530 Authentication failed, sorry.

I have Blue Voda 8.0 and have tried different server number choices from the list. I am a new customer trying to get my site up and running. This is very frustrating. PLEASE HELP ME !!!

Dween Bean

[Girlonthehill]

Re: Can't connect to the server!!!!

The 530 error means you are not logged in. Check your welcome email and ensure that you are entering the correct login, password and IP address.

[Dween Bean]

Re: Can't connect to the server!!!!

I did check my login and password. They are correct. Which IP address should I use from the list? I've tried the default one. Also, do I have to be off line to connect to the server?

[davidundalicia]

Re: Can't connect to the server!!!!

Your correct IP´s are also in your welcome email.....
Sometimes when first using version 8 you get this type of problem.

Check your IP and if you still have probs....put in a support ticket.
good luck

[Dween Bean]

Re: Can't connect to the server!!!!

I checked my password and login. They are correct. The IP address I used was: 70.86.241.194
Why can't I get on the server?????

[Girlonthehill]

Re: Can't connect to the server!!!!

I checked my password and login. They are correct. The IP address I used was: 70.86.241.194
Why can't I get on the server?????

Is this the IP address you were given in your welcome email? It won't work unless you are publishing to the correct one.

You have got a PAID VodaHost account, haven't you?

[davidundalicia]

Re: Can't connect to the server!!!!

Is this the IP address you were given in your welcome email? It won't work unless you are publishing to the correct one.

You have got a PAID VodaHost account, haven't you?

If you have above then please put in A SUPPORT TICKET
HERE: http://support.vodahost.com/index.ph...&group=default

[VodaHost]

Re: Can't connect to the server!!!!

I think you swtiched your folders, make sure you are publishing to your public_html

[Dween Bean]

Re: Can't connect to the server!!!!

Yes, I have an account. My client # is: 7556.
I looked at my order confirmation, but I don't see what server I have been assigned. Can you tell or send me a new server IP assignment?
This may solve my problem.

[VodaHost]

Re: Can't connect to the server!!!!

The below are your details...

[IP: 74.52.42.242] [Username: epgu*****] [Password: gip*****]