My forms won't go through to my client's email -- Please help!

[henry14za]

Hi,

First off, please forgive me if I say/ask something ridiculous. I'm a newbie with this stuff. My husband/partner handles the techy side of things but is out of the country and I'm in a bind.

We recently built a site for a client that contains several forms built on Blue Voda. When I direct the form submissions to come to my email, or a number of other emails that I tested, it works fine. However, for some reason the submissions will NOT go through to my clients' email address ("clientname@theirsite.com"). We host the site on our Voda Host account but do not host their emails. They are a financial company with strict rules for that sort of info, so they had an in-house guy set up an email server for them.

Their tech guy says it isn't on his side of things and I need to "add an entry to my dns in order to see sitename.net and sitename.info." What does this mean? How do I "add an entry to my dns? Any ideas for how I could solve this issue would be greatly appreciated!

Erin

[DarrenC]

Re: My forms won't go through to my client's email -- Please help!

I might be wrong and I am sure others here might comment but if you say the forms work but not when you set the email address to that of your clients, then I would say its your clients issue and not yours.

I know with large companies there email recieveing control is so tight to avoid spam that they only recieve emails from those that are known to them. So if they get random emails from random email addresses then they are blocking them.

I haven't experienced this with forms yet but have with sending straight forward emails.

I am no expert so hopefully more posts will be added to help you out.

Darren

[henry14za]

Re: My forms won't go through to my client's email -- Please help!

Darren - thanks. I really hope so! This is what I was thinking, but every time I suggest it to their tech guy, he says it's nothing on his side and it's something I need to figure out and fix here. (Doesn't help that the client is several states away.)

So if that IS what it is, what is the email address/sender that I would need him to add to his "acceptable" list or whatever? How does that work with the forms? When the forms come through to my email they say they are sent from Voda##.Voda##.com. Is that the "address" he would need to unblock?

[DarrenC]

Re: My forms won't go through to my client's email -- Please help!

The email address/sender can vary. I believe this is the problem because if all worked as it should then the senders email adress would drop into their mail box so they could reply to it.

I don't think the Voda thing is the issue as I am sure he would get the same problem with any other host.

Need more advice on this one hopefully one of the forum moderators will be along soon

[henry14za]

Re: My forms won't go through to my client's email -- Please help!

Yes, when the emails work (when sent to any email except the clients, it seems) the email from the form submitted pops up as the "from" field, where you can reply to that person. Then if I look at the details of the email when it's sent to my gmail, it also says "mailed by: Voda##.Voda##.com" (Not really #-signs. It has my dns server listed there. I have no idea whether that's something that's ok or not for me to post on a public forum.)

*not posting that to make you rack your brain, Darren! just posting it in case it helps the moderators or whoever out with telling me what's what!*

So does the form submission - as an email - technically come in as "from" the individual's email server, or from my dns or vodahost or whatever?

[DarrenC]

Re: My forms won't go through to my client's email -- Please help!

Standby I am going to look at one of my forms

[DarrenC]

Re: My forms won't go through to my client's email -- Please help!

No, I'm still not sure...someone will be along soon, just hang in there.

[davidundalicia]

Re: My forms won't go through to my client's email -- Please help!

I am not into vh server emails, but it could be to do with your form.....the from voda seems to be a clue........

I seem to remember something that navaldesign posted on that quirk, but I cant find that post at the moment.

[davidundalicia]

Re: My forms won't go through to my client's email -- Please help!

This thread looks as if they had a similar one...........im reading it now

[davidundalicia]

Re: My forms won't go through to my client's email -- Please help!

Could well be your form, lets try what george did.

Go to any of my sites below my siggy
get my email address
change your form's email to mine and republish your page with the form
give me the url of your form and we can test it out.

.

[henry14za]

Re: My forms won't go through to my client's email -- Please help!

thanks so much! just republished one of the forms and am submitting to you.

[henry14za]

Re: My forms won't go through to my client's email -- Please help!

I read through the other thread. It seems like that issue was that the actual form field were coming through with the wrong information in the wrong places. On mine, everything comes through correctly. It just won't go to the clients' email addresses. We even just tested having on of the forms sent to an email for another domain that is in the same ip space as the client's domain...and it worked! It just won't work to the emails for this specific domain. It's mind-boggling.

[henry14za]

Re: My forms won't go through to my client's email -- Please help!

Ok. Thank you for your help! It does seem to be on the client's side, and I've finally convinced their guy of that. Phew.

[DarrenC]

Re: My forms won't go through to my client's email -- Please help!

Ok. Thank you for your help! It does seem to be on the client's side, and I've finally convinced their guy of that. Phew.

Good luck, let us know how you get on.