form not working properly

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
  • sarah hk
    First Lieutenant

    • Sep 2006
    • 182

    form not working properly

    I have a form on my website but after revamping and changing to W7 and upgrading from BV10.2 to 11.4M Parts of the form are not working well. I can send a message and it is received and the thank you page pops up. But in the parts asking for first name, last name, email address and home address you are not able to enter anything at all.
    when I set it up there was a really good tutorial with step by step instructions but I can't find it now. Can you help please.

    Thanks,

    sarah

    #14558
  • Collectors-info
    General

    • Feb 2006
    • 8703

    #2
    Re: form not working properly

    Would need the page with the problems address/url.
    Regards Chris.

    Collectables, Collecting, collectors-info.com

    www.chrismorris.co.uk

    House build project

    Comment

    • sarah hk
      First Lieutenant

      • Sep 2006
      • 182

      #3
      Re: form not working properly

      Hi Chris

      Okay the page is zebedee.edu.hk/contact.html

      Sarah

      Comment

      • WSBlue
        Brigadier General

        • Apr 2006
        • 1415

        #4
        Re: form not working properly

        Sarah,
        form got to be in php extension
        zebedee.edu.hk/contact.php

        click right on an empty space of BV page > Page propetrties > File extension > choose php and publish again

        and don't forget to delete the contact.html page

        Comment

        • sarah hk
          First Lieutenant

          • Sep 2006
          • 182

          #5
          Re: form not working properly

          Hi WS Blue

          The file extension is already php. But i don't get the patt about deleting the contact.html.
          I saved the page as contact.html because it has other stuff on it but when I go to properties the file extension is php.
          I s****ped the form and re did it but now I can't get it to update on the website. The one you see is the original one from a few years back.
          Do you have any other suggestions?

          sarah

          #14558

          Comment

          • navaldesign
            General & Forum Moderator

            • Oct 2005
            • 12080

            #6
            Re: form not working properly

            You have published, in your site, BOTH contact.html and contact.php

            However, your menus are pointing to the .html page.

            Change your menus to point to the .php page and delete the file contact.html from the server.
            Navaldesign
            Logger Lite: Low Cost, Customizable, multifeatured Login script
            Instant Download Cart: a Powerfull, Customized, in site, DB driven, e-products Cart
            DBTechnosystems.com Forms, Databases, Shopping Carts, Instant Download Carts, Loggin Systems and more....
            Advanced BlueVoda Form Processor : No coding form processor! Just install and use! Now with built in CAPTCHA!

            Comment

            • sarah hk
              First Lieutenant

              • Sep 2006
              • 182

              #7
              Re: form not working properly

              Hi navaldesign,
              I tried to change the menu to .php on page zebedee.edu.hk/faq.html and the form works now. However I only get an error code 404 for the thank you page 'your message has been sent etc'
              zebedee.edu.hk/thankyou.html I see the file extension for this page is .php also.
              Can you let me know what to do now,

              Thanks

              Sarah
              #14558

              Comment

              • WSBlue
                Brigadier General

                • Apr 2006
                • 1415

                #8
                Re: form not working properly

                copy and paste this
                zebedee.edu.hk/thankyou.php or
                zebedee.edu.hk/thankyou.html
                to the Form properties at Success URL

                thank you page no need to be in php

                Comment

                • WSBlue
                  Brigadier General

                  • Apr 2006
                  • 1415

                  #9
                  Re: form not working properly

                  you have both pages being published in html and php
                  http://www.zebedee.edu.hk/contact.html (go to FTP and delele this)


                  your menu Contact us still link to http://www.zebedee.edu.hk/contact.html , change it to http://www.zebedee.edu.hk/contact.php

                  Comment

                  • sarah hk
                    First Lieutenant

                    • Sep 2006
                    • 182

                    #10
                    Re: form not working properly

                    Hi WSBlue
                    I followed your insrtructions but I am just getting an error 404 page for the thank you part.

                    Sarah

                    #14558

                    Comment

                    • WSBlue
                      Brigadier General

                      • Apr 2006
                      • 1415

                      #11
                      Re: form not working properly

                      you also have both of these pages published :
                      zebedee.edu.hk/thankyou.php
                      zebedee.edu.hk/thankyou.html
                      delete the one from FTP that is not in the Success URL in the Form properties

                      Comment

                      • sarah hk
                        First Lieutenant

                        • Sep 2006
                        • 182

                        #12
                        Re: form not working properly

                        Hi WSBlue
                        I have deleted the thankyou .php from the FTP and also the excess contact.html. But I am still getting the error 404 page.

                        Sarah

                        Comment

                        • WSBlue
                          Brigadier General

                          • Apr 2006
                          • 1415

                          #13
                          Re: form not working properly

                          http://www.zebedee.edu.hk/zebedee.edu.hk/thankyou.html (you are using this now which is incorrect)

                          http://www.zebedee.edu.hk/thankyou.html (use this)

                          Comment

                          • sarah hk
                            First Lieutenant

                            • Sep 2006
                            • 182

                            #14
                            Re: form not working properly

                            Hi WSBLue,
                            Yes, I just tried your link and it works I will give it a go tomorrow. Do you mean this appeared on the success page of the form? I have been looking at all day well half anyway. I don't know why I didn't see it - dont answer that!!

                            Thank you

                            sarah

                            Comment

                            • WSBlue
                              Brigadier General

                              • Apr 2006
                              • 1415

                              #15
                              Re: form not working properly

                              Do you mean this appeared on the success page of the form?
                              Yes

                              Thank you
                              Buk Ke Qi (no problem)

                              Comment

                              Working...
                              X