publishing

[angelam]

i can not find my IP in the list....HELP

[angelam]

Re: publishing

2 tickets sent...nothing... how long it is take for support to reply...

[D'son]

Re: publishing

To publish BV pages you need to have a hosting account with VodaHost, if you have one (paid) they should have sent you an email with all your login details. If this is the IP address you are refering to then simply download the newest version of BV as new IP's are being added all the time. You will not loose any of your work. Here is a link foor the newest version.

http://www.vodasupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=1

[angelam]

Re: publishing

i did all that all- 20 times .still not there...
thank you

[angelam]

Re: publishing

there is customer support? is anybody will call me ever....how many tickets i should submit for them to call me...

[DarrenC]

Re: publishing

As Ed said, download the latest version of BV. Your IP address will be on there.

It DOES'NT overwrite the previous one so my guess is you have downloaded the latest but you are still looking at the old one.

Darren

[angelam]

Re: publishing

should i uninstall the old one...

[DarrenC]

Re: publishing

Yes I would AND remove any shortcuts off your desktop.

Your BV Files and images should be safe, but back them up just in case (Good Practice)

Download BV again and when it asks to add a short cut to the desktop. say YES.

When you click on it you will know you are using the latest version.

Good Luck

Darren

[angelam]

Re: publishing

ha... still not there...my Ip ends .........182 not there...

[DarrenC]

Re: publishing

Stand by I am going to download the latest version

[DarrenC]

Re: publishing

ha... still not there...my Ip ends .........182 not there...

Nope an IP address ending 182 is not there.. Leaving BV to one side a moment, you do have a Vodahost Account don't you?

[angelam]

Re: publishing

yes i do

[DarrenC]

Re: publishing

Then I'm stumped... sorry. You have submitted a support ticket. When was this...they are normally very good?

[angelam]

Re: publishing

i'm trying since 9 am, now 4.30pm, nobody ever call....bunch of tickets ...

[DarrenC]

Re: publishing

Experience has taught me to wait at least 24 hours. In the UK its a Bank Holiday today. Not sure about the USA - could be! Hence no contact!

Hope you get it sorted soon.

Darren