pages wont publish

[j.pag]

I have tried to publish my index page for the site http://www.akhal-tekespain.com through the B.V. publish link on the index page but it wont publish saying error 12014, password incorrect. I have copied & pasted the username and password from the B.V email to the publishing page, but it still says the same error. the listed server ip on the publish page is 67.228.244.194 ,my server ip is not in the drop down list. Is that the problem? Thank you, Jill

[Alien Dude]

Re: pages wont publish

If the ip address is not in the drop down the you need to download and reinstall bluevoda. you are probably working on a older version.

[j.pag]

Re: pages wont publish

Thanks Alien Dude,
Iīve just tried to download bv but its telling me that thereīs an error as iīm already registered with bv. So what must i do now please. Thanks Jill

[D'son]

Re: pages wont publish

If you have BV open close it and download the new version from here. Do not sign in just click the download button.

http://www.vodasupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=1

[j.pag]

Re: pages wont publish

Hi Dīson,
No thatīs not worked, the same error still comes up 12014, wrong password. Iīm sorry i dont understand with the server ip. it comes up as 67.228.244.194 my ip address is different it starts with 208 and itīs not in the drop down list.

[D'son]

Re: pages wont publish

Do you have a hosting account with VodaHost (paid)?
If so you should have received and email with all your login info, the server IP, your user name (supplied by them, not you) and password ( agian supplied by them). Then if your server IP address (not your computers IP address) is not listed in the drop down list download the newest version.

[LadyEye]

Re: pages wont publish

You also need to reinstall blue voda once you have downloaded it .. it will just overwrite your previous version ..

[j.pag]

Re: pages wont publish

Thanks Dīson,
Yes i do have a paid account, and i did recieve the welcome email. i have been using the bv provided username and password. I have studied the welcome email but canīt see the server ip number, the only number that i can find is my computer ip that starts with 208.

[D'son]

Re: pages wont publish

The email you are looking for will start off with
package details:
package
billing cycle
domain name(s)
next renewal date
account details:
domain
site url
temp url
CONTROL PANEL & BLUEVODA PUBLISHING DETAILS
(this is the info you need here)
your ip address
control panel login
master login
master password

[j.pag]

Re: pages wont publish

Hi Dīson,
Iīm really grateful for your help, those are the publishing details i have been using, but it just keeps saying error 12014 wrong password? help please. Thanks again, Jill

[D'son]

Re: pages wont publish

If you have downloaded the latest version of BV it should have several addresses that start with 208, make sure you are trying to login to the correct one (check each number closely) and it still will not let you in you may have to submit a support ticket.