Internet exception error 12029

[itzelratoncita]

Have followed this link, http://www.vodasupport.com/index.php...cleid=94&nav=0, and added BV to Windows firewall. Also temporarily disabled both Windows/Norton firewalls but continue to receive the "error 12029" message.

[Vasili]

Re: Internet exception error 12029

http://www.vodahost.net/knowledgebase.php?_m=knowledgebase&_a=viewarticle&kbarticleid=94&nav=0,10

Reset your modem & router, and possibly flush your DNS folder also.

[itzelratoncita]

Re: Internet exception error 12029

Vasili - Thank you so much for the assist! :)

http://www.vodahost.net/knowledgebas...id=94&nav=0,10
Reset your modem & router, and possibly flush your DNS folder also.

We have done all the above, flushing the DNS folder twice, still to no avail.

On this link--https://www.vodasupport.com/index.php--we find the following tip as one of several possible options (changed passwords, "account suspended" message online, etc., none of which apply):
You have deleted some critical files from the server and now your account is dysfunctional.
Solution: open a support ticket and request an account reset.

Is it possible that we have unknowingly done so in the changeover of computers? Should I open the support ticket?

[Vasili]

Re: Internet exception error 12029

Sure ... create a Support Ticket, being sure to include all the details of your efforts to resolve things on your own.