Help - Cannot see my website!

[debbyetex]

I've transferred my DNS to you.
Responded to the email ok'ing the transfer (several days ago).
I've contacted the company it's being transfered from & they say they've released it already. They say to contact you guys.
How come I can't see my new website? (just trashing the old stuff)
The new pages I've created with your builder have 'published' successfully.

Can an administrator please check? "cateryourparty.com"

Thanks so much,
Debbye

[Bethers]

Re: Help - Cannot see my website!

Your website comes right up for me - not sure why it's not for you. Or do you mean the old site is still coming up?

[debbyetex]

Re: Help - Cannot see my website!

That's my (old) website you're viewing. And this is the problem!
I've even put in a support ticket - and still no reply or help.

Our company is swamped with quotes that need to be answered. The pricing tier is different on our (new) site than the old. I really need an answer quickly!

Thanks so much,
Debbye

[debbyetex]

Re: Help - Cannot see my website!

How long does it usually take for a support ticket to be answered?
I absolutely 'loved' the web builder & found lots of answers to my questions here on the forum, but the answers I get from my submitted tickets just refer me to a 'tutoral' that's not helping my problem!
VH really needs to think about 'LIVE' support.

Just a little frustrated at this point, (and I'm a new client)
Debbye

[Nyoman]

Re: Help - Cannot see my website!

check here, your (dns)server name is still pointed to another server

[debbyetex]

Re: Help - Cannot see my website!

I know it's reflecting it that record, however that server company tells me they show my account (already) transferred to VH. This is my problem. Is there something I should be doing on my end????
Or continue to wait and wait and wait on VH?

Thanks,
Debbye

[debbyetex]

Re: Help - Cannot see my website!

I'm so frustrated that I can't talk to a 'live' person! Maybe switching wasn't such a good idea!

Deb

[Bethers]

Re: Help - Cannot see my website!

Deb, you need to change where your dns is pointed. I would think you can do this yourself. I know I can where my domains are parked.

[debbyetex]

Re: Help - Cannot see my website!

Hi Bethers,
I just received an email from customer support. My domain name is in between registrars at the moment. This explains why I can't change where it is pointed quite yet. And why my (old) registrar tells me they have already transferred the account. So, all I can do is wait. Once it comes in - I then would go into my account and update the name servers (to point to VH) correct? And then how much longer do you think it will take before I will see my new website?

Thanks for all your help,
Debbye

[Bethers]

Re: Help - Cannot see my website!

I can only speak of my experience - and as soon as the transfer is complete - changing the name servers should be pretty much instantaneous. Again - that's how it worked for me.

Good luck!

[Mariposa]

Re: Help - Cannot see my website!

I am having the same problem, we sell adirondack chairs, bar stools, lighting, baskets, etc and I have forwarded my domain from elsewhere to voda and now am just waiting to go back to work. Currently I have no catalog, and customers who want to buy. Mostly right now I just sit and wait for this to take effect.

This is the best website builder I've tried. I even used it to make a brochure and send to a customer in the interim.

I hope the osCommerce is as easy as it seems.

Mariposa

[debbyetex]

Re: Help - Cannot see my website!

I know what you mean Mariposa. I did get confirmation that the transfer was complete. I then updated my name servers (as instructed).............and still can't see my new web pages! I have no idea how long it will take. I'm so tired of waiting!

Good Luck with your transfer,
Debbye

[Bethers]

Re: Help - Cannot see my website!

Debbye, You might want to open a trouble ticket to see the status now. We can't help you with that in the forum. Good luck.

[debbyetex]

Re: Help - Cannot see my website!

I've submitted a trouble ticket and have heard no response!

[Mariposa]

Re: Help - Cannot see my website!

I purchased a new domain instead of waiting and I asked Voda to switch them, which they did right away. I have published with the voda site builder and still do not see my website. I tried to check and see where my name server is pointed but in the my domains section of voda/modernbill my domain name is not clickable.

I published right away with my last host, I know I'm a computer dummy, but right now I feel like a computer stupid. I can't make any money if I'm not online.

Good luck to you too, Debby