password problem

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  • PAVE4U
    Private

    • Jul 2006
    • 1

    password problem

    I may be jumping the gun because I just received my registration e-mail on July 15, but I'm trying to publish my index page and after I enter my username and password I get the following error message...

    Internet Exception Error 12014
    Details:
    The connect and request to log on to the FTP server could not be completed because the supplied password is incorrect.

    I have entered the same password and username that was given to me in the registration e-mail. Could there be another problem?

    On a side note; the Server IP drop down menu is not listing my IP address. I read that updating the version would fix this problem. Is that correct?

    Thank You.
  • Sarah
    Colonel

    • May 2005
    • 513

    #2
    Re: password problem

    Hi,

    You need to update your BlueVoda to the newest version:



    Make sure you save to the desktop, and if prompted, overwrite the previous download.

    VodaHost

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    • nelliekleine
      Private

      • Sep 2006
      • 1

      #3
      Password problem for publishing

      I understand that you do an automatic reset to your customers every 6 mo.
      I haven't been able to publish because I don't know my new password to publish. I have sent 2 tickets in to no avail. If I don't hear from anyone soon I will need to call. Please Help!
      Nellie Kleine

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