keep losing internet connection

[lazyboy292]

i have a rca broadband modem and whenever im connected to the internet, all four lights are on. lately though, i only get connection for about 5 minutes then lose it. when this happens, only pc link and internet lights are on. what could be the problem for this?
thank you :]

[D'son]

Re: keep losing internet connection

Could be a bad modem or problem with the line, either way you will have to contact your ISP provider.

[lazyboy292]

Re: keep losing internet connection

my dad has called comcast before asking if we had connectivity and they say were connected. and whenever i unplug our coax cable and then plug it back in, our internet is fine but then goes down eventually

[D'son]

Re: keep losing internet connection

Don't get me started on ComCast, been fighting with them over my dads connection for weeks now. If you can unplug your modem and it works fine for a while it is your modem.

[lazyboy292]

Re: keep losing internet connection

should i call geeksquad or something for that?

[D'son]

Re: keep losing internet connection

Do you own the modem? If no then no, call Comcast (again) and make them come out.

[Karen Mac]

Re: keep losing internet connection

Alot of companies are now doing that premium time thing.. where u get limited access based on your downloads...very well could be they are zapping you to let someone else on...

Karen

[SAman]

Re: keep losing internet connection

OOOOOHHHHHH the pleasures of cable internet connections!!!!!
I have DSL and I wouldn't change that.

[Watdaflip]

Re: keep losing internet connection

Are you using a router or hub.. or are you connected directly to the modem?

Is your modem in a confined place where its getting no air and getting really hot?

Geeksquad may or may not help... but probably not.. chances are they won't have any idea of how to fix it and will just tell you to buy a new high priced one at best buy..

Your best bet is posting on a tech forum with people who have networking experience