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A few of the regulars here saw Amanda's thread a few days back about a great day and a miracle having occurred and were curious as to what she was getting at. I'm here to clear that up.
One evening late last week, I was making some changes on my forum, as I often do. As part of these changes, I had to alter a database table which is no big deal because I have to do it all the time. The difference is that in the past, I've always made backups of all files before editing them just as I regularly recommend to anyone who wants to make changes to his/her forum.
This time, I got in a hurry, didn't make any backups and wound up somehow deleting the 'posts' table from my forum. One table doesn't sound like much, but that one table contained all 20,000+ posts ever made on that forum since its debut last July. I tried to repair on my own, but having no backups, I was screwed.
Remembering a post from VodaHost web hosting back in January, I submitted a support ticket and asked for a complete site restore. A little later, I received an email from a support team member saying the issue should be fixed, but it wasn't - the forum still showed no posts. With that having failed, I posted to my friend Naval and asked him to let VodaHost know that I was having major issues.
Naval emailed to let me know he'd passed the info on to VodaHost and a short time later, I got a phone call from General VodaHost himself. We went over a few things and he did what he could, but he confessed that it was beyond his realm to fix this as I'd really messed it up. He promised he'd have a top member of the team look at it as soon as that member showed up for work, which was to be in about 6 hours from the time we talked.
I got home from work about 10 hours after we'd talked, and it was still broken. I had an email from General VodaHost asking if it was resolved and all I could say was, "no, it's not". Some members of my forum, one being Amanda, began posting, figuring that all was lost and we'd have to just start over.
I tell you all, I went to bed with a heavy heart that night. I'd poured blood, sweat and tears into making that forum what it was, and all had been lost. Over 20,000 jokes, laughs, news posts, requests for comfort in tough times and just instances of people interacting with people and having fun doing it went POOF! Gone FOREVER.
When I logged onto my pc the next day, I had an email from General VodaHost saying he thought all was fixed and asking me to take a look. I looked and it was indeed fixed! I was so amazed to see that it was right back to the way it had been before I messed it up that it brought a tear to my eye.
Being on an earlier time zone than me, Amanda was already aware that it was fixed and since she knew how upset I was over my stupid mistake, she created the thread about a great day. She balked at going to bed when others said she should because she wanted to be awake when I logged on and saw that it was okay. I want to thank Amanda for all her support through that and trust me, she was persistent because I was seriously pissed at myself and didn't want to hear any words of encouragement. She would have none of that.
I also want to thank my friend Naval for getting involved and passing the info along.
But most of all, I want to thank YOU, General VodaHost. Not just for the personal phone call - which meant a lot to me - but the concerted effort to get it fixed, even though you had no obligation to fix it. It was my fault and you could have easily told me that there was nothing you could do and I would have understood. But you didn't. You worked on it until it was right, and I am grateful.
My forum members are grateful as well, and some took the time to participate in this thread, which is dedicated to you. (Please don't get mad at Dr. Checkers - he's really bad with names. lol) Click here
Thanks again, General VodaHost. I'll try to write a shorter version of this to post in the pre-sales area for anyone with questions about the support offered here.
One evening late last week, I was making some changes on my forum, as I often do. As part of these changes, I had to alter a database table which is no big deal because I have to do it all the time. The difference is that in the past, I've always made backups of all files before editing them just as I regularly recommend to anyone who wants to make changes to his/her forum.
This time, I got in a hurry, didn't make any backups and wound up somehow deleting the 'posts' table from my forum. One table doesn't sound like much, but that one table contained all 20,000+ posts ever made on that forum since its debut last July. I tried to repair on my own, but having no backups, I was screwed.
Remembering a post from VodaHost web hosting back in January, I submitted a support ticket and asked for a complete site restore. A little later, I received an email from a support team member saying the issue should be fixed, but it wasn't - the forum still showed no posts. With that having failed, I posted to my friend Naval and asked him to let VodaHost know that I was having major issues.
Naval emailed to let me know he'd passed the info on to VodaHost and a short time later, I got a phone call from General VodaHost himself. We went over a few things and he did what he could, but he confessed that it was beyond his realm to fix this as I'd really messed it up. He promised he'd have a top member of the team look at it as soon as that member showed up for work, which was to be in about 6 hours from the time we talked.
I got home from work about 10 hours after we'd talked, and it was still broken. I had an email from General VodaHost asking if it was resolved and all I could say was, "no, it's not". Some members of my forum, one being Amanda, began posting, figuring that all was lost and we'd have to just start over.
I tell you all, I went to bed with a heavy heart that night. I'd poured blood, sweat and tears into making that forum what it was, and all had been lost. Over 20,000 jokes, laughs, news posts, requests for comfort in tough times and just instances of people interacting with people and having fun doing it went POOF! Gone FOREVER.
When I logged onto my pc the next day, I had an email from General VodaHost saying he thought all was fixed and asking me to take a look. I looked and it was indeed fixed! I was so amazed to see that it was right back to the way it had been before I messed it up that it brought a tear to my eye.
Being on an earlier time zone than me, Amanda was already aware that it was fixed and since she knew how upset I was over my stupid mistake, she created the thread about a great day. She balked at going to bed when others said she should because she wanted to be awake when I logged on and saw that it was okay. I want to thank Amanda for all her support through that and trust me, she was persistent because I was seriously pissed at myself and didn't want to hear any words of encouragement. She would have none of that.
I also want to thank my friend Naval for getting involved and passing the info along.
But most of all, I want to thank YOU, General VodaHost. Not just for the personal phone call - which meant a lot to me - but the concerted effort to get it fixed, even though you had no obligation to fix it. It was my fault and you could have easily told me that there was nothing you could do and I would have understood. But you didn't. You worked on it until it was right, and I am grateful.
My forum members are grateful as well, and some took the time to participate in this thread, which is dedicated to you. (Please don't get mad at Dr. Checkers - he's really bad with names. lol) Click here
Thanks again, General VodaHost. I'll try to write a shorter version of this to post in the pre-sales area for anyone with questions about the support offered here.
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