SohoLaunch - Authorize.net

[Nancy]

Just got a Authorize.net account. Went into shopping cart and put in my API Login ID and the Transaction Key. Set the live payment to authorize.net. My Gateway is not in test mode. When I try to send a credit card through, I get this message - Unable to complete transaction. Your credit card has not been charged.
Error :

Talked with someone from Authorize.net and they walked me through all the steps and said the problem lies in the shopping cart since there isn't a code next to Error:
Has anyone had this problem? What can I do to fix this?
Thank you in advance for your help.

[Karen Mac]

Re: SohoLaunch - Authorize.net

Nancy,

What happens when you are in test mode? Do you have SSL layer installed? You have to copy and paste that key in, or you can use your password instead, if you dont want to be generating keys.

Karen

[Nancy]

Re: SohoLaunch - Authorize.net

Nancy,

What happens when you are in test mode? Do you have SSL layer installed? You have to copy and paste that key in, or you can use your password instead, if you dont want to be generating keys.

Karen

It's the same no matter if I'm live or test mode. I was going to get the SSL certificate within the next day or 2. Asked Authorize.net if it made a difference of not having one yet and he said no. I got a free one for 30 days but don't think I installed it right as when the checkout button is clicked it just went to a white page with some writing. If it's installed right, then I'm not putting the address in the payment section in Soho right. I copied and paste both the Login ID and the Key in.

[Nancy]

Re: SohoLaunch - Authorize.net

Also meant to say before I even got a free SSL it was doing the samething far as the error message goes.

[Karen Mac]

Re: SohoLaunch - Authorize.net

Nancy,

You have to type in the address for the secure layer, even if it is temporary in soho. it will be : https://www.yoursite.com or https://yoursite.com. If you don't have the codes for the ssl layer in there correctly it will make a difference and that could be the error.

Karen

[Karen Mac]

Re: SohoLaunch - Authorize.net

Nancy,

Duh, I guess I shouldnt be in a hurry and read better. Make sure you have authorize.net in the drop down menu in the 1. box, and make sure you have all your credit cards ticked off that you accept in number 3. Make sure you have n/a showing on the php includes. Past that, I dont know what could be making it do that. Make sure there are NO spaces before or after your codes in the authorize.net box.

Karen

[Vasili]

Re: SohoLaunch - Authorize.net

< peeking in >

[Nancy]

Re: SohoLaunch - Authorize.net

Nancy,

Duh, I guess I shouldnt be in a hurry and read better. Make sure you have authorize.net in the drop down menu in the 1. box, and make sure you have all your credit cards ticked off that you accept in number 3. Make sure you have n/a showing on the php includes. Past that, I dont know what could be making it do that. Make sure there are NO spaces before or after your codes in the authorize.net box.

Karen

Been done and not working. Maybe I need to get in touch with the makers of the program.

[Karen Mac]

Re: SohoLaunch - Authorize.net

Nancy,

Well now u have me worried... im gonna go see if mine works

Karen

[Nancy]

Re: SohoLaunch - Authorize.net

Nancy,

Well now u have me worried... im gonna go see if mine works

Karen

This really has me puzzled. I keep at it and not getting anywhere. Have no other ideas!

[Karen Mac]

Re: SohoLaunch - Authorize.net

Well mine is not working either in any mode:

Unable to complete transaction. Your card has not been charged.
Error:123 This account has not been given permission(s) for this request.

And here i just thought sales were slow...<sigh>

Karen

[Nancy]

Re: SohoLaunch - Authorize.net

Well mine is not working either in any mode:

Unable to complete transaction. Your card has not been charged.
Error:123 This account has not been given permission(s) for this request.

And here i just thought sales were slow...<sigh>

Karen

Almost the same message as mine. Maybe I'm not stupid after all...LOL Been thinking the problem was me...maybe not. If we can't get ours to work....you know alot of other people's aren't working either. Since yours has a 123 at the end, that should indicate authorize.net error from what I was told. Mine just says Error: which should be a shopping cart error.

[Karen Mac]

Re: SohoLaunch - Authorize.net

Im thinking when they updated they redid the MD-Hash code. But I didnt see anything on soho about it. Well cant scream at anybody until tomrrow.

Karen

[Nancy]

Re: SohoLaunch - Authorize.net

Im thinking when they updated they redid the MD-Hash code. But I didnt see anything on soho about it. Well cant scream at anybody until tomrrow.

Karen

I updated to a new version yesterday and tonight there was a new .31 version. Which one do you have installed? Do you know who I can scream at tomorrow? LOL Any email addresses?

[Karen Mac]

Re: SohoLaunch - Authorize.net

Nancy

I just updated, the others werent stable until yesterday or today sometime. I know authorize is working as I did a manual transaction this morning for an email customer of mine. Its somewhere in the coding or the updating of soho, either the URLS have changed or the md5hash platform has changed... its not liking the ping its getting from soho. I am going to start my "attack" at authorize and go from there.

Karen