help

[cellopro]

Re: help

kingtut, I now have the same problem as you. It appears that once you reinstall, the shell disappears and the website will just show the directory. Once you rebuild the shell (use the wizard) this should disappear.

I have now managed to log into my cPanel in soho. I will continue to reconstruct the site, posting back here of the progress.

P

[Karen Mac]

Re: help

Chuck if you email me or pm me your login and passwords ill see what I can do. I can access my sites, and I can access the logins on all of yours. Make sure you all are clearing out your cookies and cache, as you may be calling up an older page. Keep up on the support tickets.. as it may be a bug in soho updates.. and it could be I have customized something that you havent.

Cell theres a script you can run that reattatches the database without resetting soho or rerunning the wizard. Its on the soho forum.. I dont remember where exactly and I dont have time to locate it. Also make sure you all click the question mark in soho on the upper right corner for the help. .and then click the second tab on the top "IT" and run all four of the bug fixes there, then click on each of the silver bars that go across the page to see if there are any errors in there, as that can be a clue to What to fix.. if there is an issue with the installation.

Dont pull your hair out. SOHO does remain one of the easiest storebuilders to use on the market. Just go try a few others and you will find out! They have a much higher learning curve! Ive worked in serveral dozen store builders, so Im saying this from experience.. I dont get paid for it!

Karen

[Karen Mac]

Re: help

Ok.. I got to Chucks problem and I couldnt fix it, but I did pinpoint what the problem was so that he could resubmit his support ticket and get it cleared up.

Cell you need to do this as well.. You need to click the question mark, and run the diagnostics on the IT TAB. Click the permissions bar in the center of the page and make sure the owner is set to your user name. If the second one is nobody, you need to run the fix at the top of the page that says Fix my permissions.

In chucks case, the fix failed and did NOT reset the permissions, so there is a problem in that script.

Also make sure you have updated to the latest stable build by going to the webmaster icon, software updates tab, and install the latest stable build.

DO NOT INSTALL THE UPDATE THRU FANTASTICO. If you do, it will reset your database to a SUBDOMAIN, instead of an ADDON domain and then you will have to run the SETUP script to fix it. This will also cause you NOT TO BE ABLE TO ACCESS the sign in screen.

Karen

[cellopro]

Re: help

thanks for the tip. Looking all over for the question mark, finall found it right where I was looking...sheesh. Ran the diagnostics, sure enough there was a permission marked "nobody" for the root directory. Followed the instructions, yes, I can actually do that....

In the webmaster tab, it shows FTP connection succeeded, which was originally a red box, now shows a green checkmark. I went ahead and saved the settings. Closing and opening the help box, shows no change, however, so I'll wait until I'm fairly done with what I'm doing to reopen the soho cPanel login. Probably will fix itself with cPanel being closed down and reopened. We'll see. Trying to figure out why my .pdf is not showing up. Perhaps this is it.

Paul

[cellopro]

Re: help

Did not fix it. I'll send a ticket in.

There has to be a workaround. I'll try and find it.

Paul

[Karen Mac]

Re: help

Paul

Soon as they set the permission from nobody.. it will all resolve itself. Those permissions are critical for soho to operate correctly.

No work around without some programming. Easier to just ask and get the permissions set.

Karen

[cellopro]

Re: help

I've sent the support ticket, actually used the same one I filed originally.

The workaround was to open up cPanel on the front end, right before I needed uploads, I changed the permission for the public_html folder from 755 to 775, allowing the group to write to the folder. Worked fine all day. However, make sure you set it back to 755 when previewing, or you'll get an "Internal Error Occurred". When set back, works fine. Been uploading like this all day. Done good work on the site today, so I'm happy. Now to go write some music...maybe a cello quartet or two...

Hopefully when I wake up, "nobody" will be "SOMEBODY" preferably with a name to match the first one.

As for "pulling my hair out" I've got plenty, and I DO realize that I'm learning the software, and it DOES take some time to get used to. I feel my major problems will come this week initializing a shopping cart with a subscription backend added to it....<sigh> maybe I should have stuck with geocities...ROFL.

Paul

[cellopro]

Re: help

and of course now I can't log back in to sohoadmin...I'm really thinking about giving this up. Been working fine all day, then it froze up on me, closed it down and now can't log back in....

Think I'm going to spend some time finding other website builders...too many bugs, and if it wasn't for Karen this forum would be full of unanswered questions.

[Karen Mac]

Re: help

LOL.. I told you to put in the support ticket and ask them to change the permissions as the script isnt working with the current update.

Sorry.. cant help laffing! Soho works great once that permissions is set! I have NO issues at all, and no problems logging in.

Karen

[cellopro]

Re: help

support ticket has been in for 8 hours now.

=)

bout time you had a laugh anyway.

Paul

[kingtut0_3]

Re: help

Hi everyone;

The help I need now is the menu bars. They are off center and I would like to center them if it is not to much trouble. I am not to knowledgeable about html code, but am willing to try and learn.

Any and all help is greatly appreciated.

Thanks in advance.

Chuck

[Vasili]

Re: help

LOL.. I told you to put in the support ticket and ask them to change the permissions as the script isnt working with the current update.

Sorry.. cant help laffing! Soho works great once that permissions is set! I have NO issues at all, and no problems logging in.

Karen

Yah know? This is going to sound incredibly lame (especially from the likes of me) but I am so paranoid about the temperment of servers and ANYTHING I have installed via Fantastico into hyper-customized templates that I do not even think about updating versions...of forums, CRM tools, and especially Soholaunch.....(even their own support forum is weak).

In many cases, after VH has either swapped or upgraded servers (which means literally new IP's) or like the recent Password reset request (read in here a need for Users to "re-activate" their logins), it is more than likely many are experiencing a cache conflict.....this is especially bothersome when trying to connect with online applications like Soho.

If you perform a DNS flush, you might clear your browser to not drag in any conflict when trying to connect (re-establish).

OK....that's enough from me now...on with the show?

[Karen Mac]

Re: help

Hi everyone;

The help I need now is the menu bars. They are off center and I would like to center them if it is not to much trouble. I am not to knowledgeable about html code, but am willing to try and learn.

Any and all help is greatly appreciated.

Thanks in advance.

Chuck

Chuck my dear that will fall under customization. What you will have to do is download your template folder, open the index in frontpage or dreamweaver, center the #MENU# division. (hint if you dont like certain colors or styles while youre hear might as well change them in that css file thats in the folder as well) Save the changes, rename the folder, put a one in there someplace so you can recall it on the template manager, reup up the WHOLE folder via ftp to the sohoadmin/includes/pages/templates/ or zip it and upload it thru the template manager.

Karen

[Karen Mac]

Re: help

Vasili

(EVIL GRIN) thats why i have a full head of hair and enuff to make a wig for two people and you dunt! NANA BOO BOO..

Seriously tho.. I dont rely totally on soho forum, this forum, or even support tickets 100&#37;. YES i put them in and Im sure they hate when i do cuz its not usually a simple fix, butttttttttttt.. I learned to do things my self as much as possible. Call me a control freak, but i hate being at ANYONES or ANYTHINGS mercy. Soho does work great once you learn to iron out the quirks and just like anything else, it takes some learning.

Can you do it without ANY html or php knowledge? Yes, you just have to be satisfied with less.. .. unless of course yer me.. and thats just not acceptable.

Karen

[Vasili]

Re: help

Oh, I mess around quite a bit, and have the experience to pass on to others, but honestly, updating to newer versions more often than not results in major problems for me, and I am simply over adding unnecessary stress by having to once again set things back up and carve out an enormous amount of my precious time that would be better spent elsewhere.

And, like you, I prefer to preserve my independence as much as possible, so as not to be beholden to others. Since I use templates and have them whacked-out according to my grand desire, I am not always in the position to re-do them......many times they require knowledge of Flash or SWisH, something out of my realm.
> As long as things are functioning satisfactorily for me, I see no need to constantly update things and risk rocking the boat!

Want to try my new popcorn? Twice the flavor with no guilt!
(This is intermission, right??) LOL