Soholaunch Install Problem

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  • Bruce Hewitt
    Major

    • Jun 2006
    • 335

    Soholaunch Install Problem

    Hi All!

    I get the following error message when I try to access the admin area of my Soho installation:
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@webbrok.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request

    I reset my account and installed it in my main directory to no avail.

    Any suggestions?
    Does it take a while to be up and running?

    Thanks in advance!
    Bruce
    Bruce Hewitt
    YOU ONLY LIVE ONCE...
    IT MIGHT AS WELL BE TODAY!

    http://www.panzoomproperties.com
    http://www.thebabydolls.biz
    bruce@webbrok.com
  • Karen Mac
    General

    • Apr 2006
    • 8332

    #2
    Re: Soholaunch Install Problem

    Bruce

    It doesnt seem to be installed properly for some reason. You can try uninstalling and reinstall or you can go to soho and download the latest configuration, and upload it to the main directory, then go to the browser window and type in
    www.webbrok.com/installsoholaunch.php

    Or whatever that file is called.. but i think thats it.. and see if that will over write and update some misconfigured file in there. Make sure to delete that file when you are done!!!

    Make sure also that your permission is set to 755 for that folder so that it can write to it. 777 will produce errors as well. Also make sure you are installing to the correct domain.

    Karen

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

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    Comment

    • Bruce Hewitt
      Major

      • Jun 2006
      • 335

      #3
      Re: Soholaunch Install Problem

      Thanks Karen.
      Will give that a crack first thing in the morning
      Bruce Hewitt
      YOU ONLY LIVE ONCE...
      IT MIGHT AS WELL BE TODAY!

      http://www.panzoomproperties.com
      http://www.thebabydolls.biz
      bruce@webbrok.com

      Comment

      • Karen Mac
        General

        • Apr 2006
        • 8332

        #4
        Re: Soholaunch Install Problem

        If you do the manual install, you will need to know or go to mysql and create a user name and password for the sope1 data base. Remember that it will be your login name_sope1 as database and the user will be, loginname_databaseusername. Im so used to doing it, i forget to tell people to do it.

        Karen

        VodaHost

        Your Website People!
        1-302-283-3777 North America / International
        02036089024 / United Kingdom
        291916438 / Australia

        ------------------------

        Top 3 Best Sellers

        Web Hosting - Unlimited disk space & bandwidth.

        Reseller Hosting - Start your own web hosting business.

        Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


        Comment

        • Bruce Hewitt
          Major

          • Jun 2006
          • 335

          #5
          Re: Soholaunch Install Problem

          Hi Karen

          Thanks for the help.

          Just downloaded the files from soho.
          Followed the instructions and upoloaded the installshoholaunch.php to my public_html folder on my main site.
          Set the permissions to 755.
          On trying to access the file as per instructions for the manual install I get the same error!
          Bruce Hewitt
          YOU ONLY LIVE ONCE...
          IT MIGHT AS WELL BE TODAY!

          http://www.panzoomproperties.com
          http://www.thebabydolls.biz
          bruce@webbrok.com

          Comment

          • Karen Mac
            General

            • Apr 2006
            • 8332

            #6
            Re: Soholaunch Install Problem

            Bruce

            Is this a main domain or are you setting it up in a subdomain? Id put in a support ticket. I cant tell if its soho or server configuration. I know there was some issues with the exec() delimimiter soho recently set in its application and it could be as simple as that. Go the support ticket route and see if they can fix it and or have the soho gurus fix it.

            Karen

            VodaHost

            Your Website People!
            1-302-283-3777 North America / International
            02036089024 / United Kingdom
            291916438 / Australia

            ------------------------

            Top 3 Best Sellers

            Web Hosting - Unlimited disk space & bandwidth.

            Reseller Hosting - Start your own web hosting business.

            Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


            Comment

            • Bruce Hewitt
              Major

              • Jun 2006
              • 335

              #7
              Re: Soholaunch Install Problem

              Karen

              I reset the entire account.
              Still battling to get my add-on domains up again - I have submitted a ticket.
              I first tried to install in an add-on domain.
              With the same error message.
              I am installing in the main domain now.
              Will submit a ticket.
              Bruce Hewitt
              YOU ONLY LIVE ONCE...
              IT MIGHT AS WELL BE TODAY!

              http://www.panzoomproperties.com
              http://www.thebabydolls.biz
              bruce@webbrok.com

              Comment

              • Karen Mac
                General

                • Apr 2006
                • 8332

                #8
                Re: Soholaunch Install Problem

                I think its a soho issue, if you can install or upload and access the account other than that. It shouldnt matter what domain its in.. sub or main or addon..

                Sorry you are having problems but support ticket is the way to go to get soho to look at it.

                Karen

                VodaHost

                Your Website People!
                1-302-283-3777 North America / International
                02036089024 / United Kingdom
                291916438 / Australia

                ------------------------

                Top 3 Best Sellers

                Web Hosting - Unlimited disk space & bandwidth.

                Reseller Hosting - Start your own web hosting business.

                Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


                Comment

                • Bruce Hewitt
                  Major

                  • Jun 2006
                  • 335

                  #9
                  Re: Soholaunch Install Problem

                  Hi Karen

                  Submitted the ticket and got a prompt reply!
                  It is up and running now.

                  Bruce
                  Bruce Hewitt
                  YOU ONLY LIVE ONCE...
                  IT MIGHT AS WELL BE TODAY!

                  http://www.panzoomproperties.com
                  http://www.thebabydolls.biz
                  bruce@webbrok.com

                  Comment

                  • StrictlyBusiness
                    Second Lieutenant

                    • Nov 2007
                    • 133

                    #10
                    Re: Soholaunch Install Problem

                    Ok so back to the drawing board again since I see my last topic was deleted. I don't understand why since I didn't really find a post that had issues with internal server error on soho other than through installation so I will post it here. I didn't have an installation problem. My problem is after a week of having no problems with soholaunch, all of the sudden I am unable to view my site at all and I can't log in. I still haven't received any messages back from customer support and it has been about 4 hours now. Did I post a message that was offensive or maybe there is already a post on here somewhere that I haven't came across yet and was resolved? If so then I apologize for any inconvenience. I am not trying to step on anybodys toes. Vodahost is still awesome in my book but all I am asking for is some kind of resolution to my problems. I haven't dealt with soholaunch before and I am not sure if there is any difference between bv and soho.
                    I did what I could in cpanel and looked at my error logs and this is what I got:
                    SoftException in Application.cpp:246: Directory "/home/txjhxngy/public_html" is writeable by group

                    I read in voda support about chmod to 755 and .htaccess and upon doing that I get this message now on cpanel:
                    SoftException in Application.cpp:368: Mismatch between target UID (32225) and UID (99) of file "/home/txjhxngy/public_html/index.php"

                    Once again my site is www.hyendelectronics.net. Thank you

                    Diane
                    Diane
                    www.smallbizunite.net

                    At first you don't succeed, pick yourself up and try again!

                    Comment

                    • Karen Mac
                      General

                      • Apr 2006
                      • 8332

                      #11
                      Re: Soholaunch Install Problem

                      You need to go set all your folders and files to 755, I would bet they are all 777. If you use an ftp client you can chmod whole folders at a time and all the files and subfolders under them For some reason soho is setting them all to 777 inclucding your public html. Set it to 755 manually, but there are folders you dont want readable, like htacess or cgi bin etc. then set all your soho to 755.

                      Karen

                      VodaHost

                      Your Website People!
                      1-302-283-3777 North America / International
                      02036089024 / United Kingdom
                      291916438 / Australia

                      ------------------------

                      Top 3 Best Sellers

                      Web Hosting - Unlimited disk space & bandwidth.

                      Reseller Hosting - Start your own web hosting business.

                      Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


                      Comment

                      • StrictlyBusiness
                        Second Lieutenant

                        • Nov 2007
                        • 133

                        #12
                        Re: Soholaunch Install Problem

                        Originally posted by Karen Mac View Post
                        You need to go set all your folders and files to 755, I would bet they are all 777. If you use an ftp client you can chmod whole folders at a time and all the files and subfolders under them For some reason soho is setting them all to 777 inclucding your public html. Set it to 755 manually, but there are folders you dont want readable, like htacess or cgi bin etc. then set all your soho to 755.

                        Karen
                        Hey Karen, thanks for your reply. I did notice that a few files were 777 and I did change the files to 755 however none of that seem to have helped. I still get the error message. As far as cgi bin and htaccess I didn't change them. So to not make them unreadable, would I change it to 644? Thanks
                        Diane
                        www.smallbizunite.net

                        At first you don't succeed, pick yourself up and try again!

                        Comment

                        • Karen Mac
                          General

                          • Apr 2006
                          • 8332

                          #13
                          Re: Soholaunch Install Problem

                          Yes.. but you have to go thru ALL of soho.. its not just a few files.. its all of them.

                          Karen

                          VodaHost

                          Your Website People!
                          1-302-283-3777 North America / International
                          02036089024 / United Kingdom
                          291916438 / Australia

                          ------------------------

                          Top 3 Best Sellers

                          Web Hosting - Unlimited disk space & bandwidth.

                          Reseller Hosting - Start your own web hosting business.

                          Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


                          Comment

                          • StrictlyBusiness
                            Second Lieutenant

                            • Nov 2007
                            • 133

                            #14
                            Re: Soholaunch Install Problem

                            Originally posted by Karen Mac View Post
                            Yes.. but you have to go thru ALL of soho.. its not just a few files.. its all of them.

                            Karen
                            Good Morning Karen,
                            The last thing I did last night before I called it quits is that I changed the cgi-bin to 644 but as far as .htaccess I could not find the file. When I did a search for it in file manager, it listed 2 files that had it. The first file pulled up all of the files in the public html and the second was the .htaccess for the poll file. Nevertheless when I got back on this morning and went to my site it is back up and running. Thank you and to cs for the help. I can get back down to business again.

                            Diane
                            Diane
                            www.smallbizunite.net

                            At first you don't succeed, pick yourself up and try again!

                            Comment

                            • StrictlyBusiness
                              Second Lieutenant

                              • Nov 2007
                              • 133

                              #15
                              Re: Soholaunch Install Problem

                              Ok nevermind. I just tried to log in and when the popup screen loads up, now from there I am getting an internal error. My site is working fine. My login screen is fine but after logging in is now the issue. Time to contact cs again.
                              Karen do have any suggestions? Could it be from me chmod on the files?

                              Diane
                              Diane
                              www.smallbizunite.net

                              At first you don't succeed, pick yourself up and try again!

                              Comment

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