problems entering soholaunch site

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  • dmitry_makarov
    Corporal

    • Nov 2006
    • 15

    problems entering soholaunch site

    Hi, I need some help with Soholaunch installation.

    I wanted to create a Soholaunch website in a sub-domain, so I created a subdomain http://www.extranet.yourtradeagent.com a couple of hours ago and installed soholaunch in the control panel.

    At the beginning everything went just fine but when I closed the soholaunch cpanel and tried to access it again the only thing I saw was an empty page (I tried several times changing every possible settings). I've done the whole process again several times but it didn't help. I could still access it only once at the beginning.

    I also installed and removed resolvedomain although I don't know what it is...

    Popups are allowed and security setting are at low level.

    It's the same thing in Firefox and IE7

    Please, advise me on what am I doing wrong?

    Thank you.
  • dmitry_makarov
    Corporal

    • Nov 2006
    • 15

    #2
    Re: problems entering soholaunch site

    One more thing, I was thinking I this might be the problem. I registered the subdomain through Add-on domain function but the program created a directory in the root folder and in subdomain menu appeared the new subdomain. I don't know if that might be the problem. The same thing with my community forum. www.forum.yourtradeagent.com .

    Comment

    • Karen Mac
      General

      • Apr 2006
      • 8332

      #3
      Re: problems entering soholaunch site

      An Addon is a subdomain sort of, and will appear the same as a subdomain, however, when you install soholaunch, you dont want to install it to subdomain.maindomain.com.. you want to install it to ADDON domain.com.

      Then when you access it, its.. www.youraddondomain.com/soholaunch in stead of your sub.maindomain.com/soholaunch. Most likely why you are getting the screwy errors.

      Karen

      VodaHost

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      • dmitry_makarov
        Corporal

        • Nov 2006
        • 15

        #4
        Re: problems entering soholaunch site

        Thanks you

        Comment

        • dmitry_makarov
          Corporal

          • Nov 2006
          • 15

          #5
          Re: problems entering soholaunch site

          Hi, I'm still having problems entering the cpanel of my Soholaunch subdomain/ add-on website www.extranet.yourtradeagent.com .

          The site's working just fine, I ve been working on it for the last two days but today couldn't access the cpanel. The pop-up cpanel window is empty. The site itself is still running perfectly.

          No browser setting were changed, and as I could access it several times yesterday I assume it's not the subdomain/add-on problem.

          Thank you

          Comment

          • Karen Mac
            General

            • Apr 2006
            • 8332

            #6
            Re: problems entering soholaunch site

            put in a support ticket.

            Thank you!

            Karen

            VodaHost

            Your Website People!
            1-302-283-3777 North America / International
            02036089024 / United Kingdom
            291916438 / Australia

            ------------------------

            Top 3 Best Sellers

            Web Hosting - Unlimited disk space & bandwidth.

            Reseller Hosting - Start your own web hosting business.

            Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


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