Credit card and invoice question

[Karen Mac]

Re: Credit card and invoice question

Go to your authorizenet account and untick the requirement for invoice number.

Karen

[DirtBagSoaps]

Re: Credit card and invoice question

i tried that and it didn't work. i'm still getting the same error.

[Karen Mac]

Re: Credit card and invoice question

Do you have dedicated ip and ssl installed? If not.. you need to.. also lets see a url for this site


Karen

[DirtBagSoaps]

Re: Credit card and invoice question

http://www.dontbeadirtbag.com

[Karen Mac]

Re: Credit card and invoice question

Ok.. You have to set your preferences in Authorize.net. DONT USE THE PAYMENT FORM. You set yours in the Virtual Terminal. The payment form is if you USE THEM for payments. So if you have ANYTHING ticked in there as required.. UNTICK IT. Now go to your virtual terminal and UNTICK the invoice number.

Karen

[DirtBagSoaps]

Re: Credit card and invoice question

i've done that and still same error 33

[Karen Mac]

Re: Credit card and invoice question

LOL.. Im not gonna argue. I can only tell you what is. I use authorize.net on all my sites..and im telling you right now that you have that REQUIRED, or you dont have your profile and transaction ids set up correctly. Its not a SOHO issue.. its on authorize.net and you have asked for a requirement that soho doesnt use.. its as simple as that. You have that as a REQUIRED response from the customer, but dont ask the customer to fill it in.. therefore it WONT work. Its either in virtual terminal that you have it checked.. or in the one called payment form. NONE OF THE FIELDS in payment form should be required as YOU DONT USE IT. If you have ANY of them checked as required you are creating a conflict. You use virtual terminal with soho to process ONSITE payments.

Contact authorize.net helpdesk to WALK you thru your set up

Karen

[DirtBagSoaps]

Re: Credit card and invoice question

Thank you so much for your help. now i'm getting: Unable to complete transaction. Your credit card has not been charged.
Error 25: An error occurred during processing. Please try again.

[Karen Mac]

Re: Credit card and invoice question

Ok.. thats your transaction ID and your Transaction User PIN you have to generate that in authorize.net and put it in soho, shopping cart, payment methods. These are NOT the same as the ones you login to authorize.net with.. these will be generated in your settings.. about middle of the page..

Karen

[DirtBagSoaps]

Re: Credit card and invoice question

how do you do that?

[Karen Mac]

Re: Credit card and invoice question

how do you do that?

Which part? Can you be more specific? Its a simple cut and paste .. did you do the walk thru? I told you where to find it. Im not gonna log in there and do it for you. Cut me some slack here.

Karen

[DirtBagSoaps]

Re: Credit card and invoice question

i'm sorry, you are the only one that has helped me so far. i cannot get anyone else to help. so thank you.

[Karen Mac]

Re: Credit card and invoice question

Authorize.net will help you.. they have a merchant live chat. They will walk you thru setting it all up. They could be closed now but its late... and I did help you .. you just need to go back to authorize to that settings page and look for the transaction id in the middle of the page there on the right side...

Karen

[DirtBagSoaps]

Re: Credit card and invoice question

thank you, and have a blessed night