I put in a ticket, Ticket ID: FFO-624422, to reset my Soholaunch accout and change my main domain from NCMtnRealEstate.com to Makeupsolutions.com, since I will be using Makeupsolutions.com in my Soholaunch account and NCMtnRealEstate.com as an addon domain.
Today I received a confirmation the ticket was completed by Vodahost.
However, I am having trouble accessing cpanel through either domain, knowing I should be able to access through Makeupsolutions.com and not NCMtnRealEstate.com. Questions are below:
1. When I went to ftp from BlueVoda to delete the image file it was not on the server. Since I deleted the image file in preparation of the initial Soholaunch under NCMtnRealEstate.com, I am assuming this procedure only needs to be performed 1 time. Correct?
2. I pointed makeupsolutions.com to VodaHost's name servers before the reset of the Soholaunch reset and the main domain change from NCMtnRealEstate.com to Makeupsolutions.com. Could this be the reason I can't access Cpanel or do you need to reboot your servers or do I need to do anything else in this area?
Thanks.
Judy Newton
Today I received a confirmation the ticket was completed by Vodahost.
However, I am having trouble accessing cpanel through either domain, knowing I should be able to access through Makeupsolutions.com and not NCMtnRealEstate.com. Questions are below:
1. When I went to ftp from BlueVoda to delete the image file it was not on the server. Since I deleted the image file in preparation of the initial Soholaunch under NCMtnRealEstate.com, I am assuming this procedure only needs to be performed 1 time. Correct?
2. I pointed makeupsolutions.com to VodaHost's name servers before the reset of the Soholaunch reset and the main domain change from NCMtnRealEstate.com to Makeupsolutions.com. Could this be the reason I can't access Cpanel or do you need to reboot your servers or do I need to do anything else in this area?
Thanks.
Judy Newton
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