Problems with SoHo wizard step 1

[Sammys Treasurebox]

I'm trying to set up my SoHo but I'm stuck at step 1. I'm clicking the template I want but then I get a message saying

Unable to extract template file successfully. Template folder [NEITZER-Foggy-blue-grey] was not created.

I tried a few other templates and it's not working.

Do I need to download a template into my computer in order for it to work? Is this something on my end that I need to do or are the templates not working right?

[Karen Mac]

Re: Problems with SoHo wizard step 1

Make sure you have UPDATED SOHO first of all. Second, make sure you have inserted your ftp info in the Admin Icon section and then click the yellow HELP/question mark.. do the second tab IT and fix my permissions.. then try installing the template.

Some templates are OUTDATED and you may need to download them from the soholaunch addons site and then install them. As memory serves this is a really OLD template.

Karen

[Sammys Treasurebox]

Re: Problems with SoHo wizard step 1

Make sure you have UPDATED SOHO first of all. Second, make sure you have inserted your ftp info in the Admin Icon section and then click the yellow HELP/question mark.. do the second tab IT and fix my permissions.. then try installing the template.

Some templates are OUTDATED and you may need to download them from the soholaunch addons site and then install them. As memory serves this is a really OLD template.

Karen

Thank you for your very quick response. Alot of that is greek to me. Is there any way you could dumb it down or break it into smaller steps?

Thanks Karen

[Karen Mac]

Re: Problems with SoHo wizard step 1

If you click the webmaster /admin icon.. you can see the tabs there to update and put in your info.. start there.

Karen