cannot add new domain name in add on (Cpanel)

[davidundalicia]

Hi, Just purchased new domains from voda
changed dns to my existing servers ns9 & ns10
tried to add domain in Cpanel and got this message

Sorry, cannot determine nameserver IPs. Please make sure that the domain is registered with a valid domain registrar.

Am I missing something or do I have to wait before I can add new domains ?
.

[Bethers]

Re: cannot add new domain name in add on (Cpanel)

David, I'm going to guess if you just purchased them, that they aren't showing up yet - can take a couple days.

[davidundalicia]

Re: cannot add new domain name in add on (Cpanel)

thanks bethers but I cant even add them at the moment........
I always thought that you had to wait before you could use them but
if you cant add them how can they show up in time ??
Confusing, cause I am just following instructions re the video and other threads.

btw: was not able to install that search prog.......sorry....

[VodaHost]

Re: cannot add new domain name in add on (Cpanel)

Please wait for the DNS to resolve before you add it to your control panel.

[davidundalicia]

Re: cannot add new domain name in add on (Cpanel)

OK, thanks vodaHOST.....it might be helpful to include that in the help files....

btw: like some of your jokes.................

[VodaHost]

Re: cannot add new domain name in add on (Cpanel)

No worries Lieutenant.

[davidundalicia]

Re: cannot add new domain name in add on (Cpanel)

erm......thats 2nd Lieutenant sir...erm...sorry sir....

[davidundalicia]

Re: cannot add new domain name in add on (Cpanel)

Its now been 4 days now and I still cant addon my new domains......
How much longer Lt. General & Forum Administrator.

[VodaHost]

Re: cannot add new domain name in add on (Cpanel)

Why can't you add them, click the below...It is very straight forward.
Are you still getting any type of error message?

http://www.vodahost.com/DemoDemo/cpanel_xskin/cpanel_xskin_addon.htm

[davidundalicia]

Re: cannot add new domain name in add on (Cpanel)

Hi, Just purchased new domains from voda
changed dns to my existing servers ns9 & ns10
tried to add domain in Cpanel and got this message (friday)

Sorry, cannot determine nameserver IPs. Please make sure that the domain is registered with a valid domain registrar.

Am I missing something or do I have to wait before I can add new domains ?
.

Yes the error message was:

Sorry, cannot determine nameserver IPs. Please make sure that the domain is registered with a valid domain registrar.

I am thinking of putting in a support ticket today !!!!!!!!!!!!!!!!!!!

[VodaHost]

Re: cannot add new domain name in add on (Cpanel)

I would

[VodaHost]

Re: cannot add new domain name in add on (Cpanel)

Also include a link to this thread in your ticket so they know what your talking about.

[davidundalicia]

Re: cannot add new domain name in add on (Cpanel)

Vodahost support is first class.......Let this be a lesson for anyone else
who may have problems with adding new domains.

George, from customer support followed through with my problem and I found
out to my dismay that I was trying to addon a new domain that did not exist........
Check your spelling of your new names.........It was that simple......

Well done george.................