Can send e-mail but can not receive email

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  • riavanheerden
    Private First Class

    • Sep 2006
    • 9

    Can send e-mail but can not receive email

    Hi

    I have an add-on domain autofinance.co.za under riebens.com. I can send mail just fine from this account (autofinance.co.za) but I can not receive any mail. The senders don't get a error message or anything the mails just doesn't arrive - there are gone

    What can the solution be?

    Kind Regards
    Ria
  • ez-ez
    Special Status

    • Mar 2006
    • 1329

    #2
    Re: Can send e-mail but can not receive email

    Hi Ria.. are you accessing your web mail or using a program like Outlook or outlook express..??

    Comment

    • riavanheerden
      Private First Class

      • Sep 2006
      • 9

      #3
      Re: Can send e-mail but can not receive email

      I tried with webmail and outlook and outlook express there is nothing in my in box.

      Comment

      • ez-ez
        Special Status

        • Mar 2006
        • 1329

        #4
        Re: Can send e-mail but can not receive email

        1. Check that you setup the account correctly.. login cpanel and check your mail accounts.
        2. Check to see if there are any filters or blocks or anti spammers activiated and see if they are causing the problem.
        3. give me the email address you are trying to receive messages on.. I'll have a try.

        Comment

        • riavanheerden
          Private First Class

          • Sep 2006
          • 9

          #5
          Re: Can send e-mail but can not receive email

          Hi
          The e-mail address I am trying to receive on is wikus@autofinance.co.za
          I can't see any thing that will block the e-mail
          Kind Regards
          Ria

          Comment

          • VodaHost
            General & Forum Administrator

            • Mar 2005
            • 12356

            #6
            Re: Can send e-mail but can not receive email

            Is it just one person who cant send you email? If it is the problem might be on ther side, they might have a dirty IP and are being blocked. Also please make sure that your MX records are correct.

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            • ez-ez
              Special Status

              • Mar 2006
              • 1329

              #7
              Re: Can send e-mail but can not receive email

              yep.. that's why I asked for the address.

              I sent an email anyways lets see if this one gets through.

              Comment

              • riavanheerden
                Private First Class

                • Sep 2006
                • 9

                #8
                Re: Can send e-mail but can not receive email

                It is not just one person, and it is not a dirty IP address. I have tried to send to this address (or any of the others) from three different locations in South Africa but still no e-mail is getting through.

                Ria

                Comment

                • riavanheerden
                  Private First Class

                  • Sep 2006
                  • 9

                  #9
                  Re: Can send e-mail but can not receive email

                  What is the MX records suppose to be for a add-on domain?

                  Comment

                  • ez-ez
                    Special Status

                    • Mar 2006
                    • 1329

                    #10
                    Re: Can send e-mail but can not receive email

                    MX records sounds like a forwarding thing..

                    Do you have email forwarding activated..??

                    In any case, this should take only a few seconds.. go into Cpanel, delete the account, then recreate it again.. and let me know.. I'll try again.

                    By the way, when did you activate your addon..? is it fully active and accessible..?

                    Comment

                    • riavanheerden
                      Private First Class

                      • Sep 2006
                      • 9

                      #11
                      Re: Can send e-mail but can not receive email

                      Hi

                      Thanks for all the help. I have found the problem - it was the MX records that pointed to the wrong mail server but it is fixed now.

                      Kind Regards
                      Ria

                      Comment

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