mail transfer problem

[sharon s]

hi,
this is driving me nuts!!
i only use incredimail, and already have it set up to get mail from various sources.
despite going over and over the tutorials i can't find anything i haven't done a hundred times already, and yet i still cannot get voda mail down to incredimail.
incredimail does search, authorize and connect to voda, but never pulls the mail down.
i can send to my account at voda, because they're all sitting there waiting to be read.
does anyone know how to fix this?
many thanks
sharon