WebMail - Contact Form - Not receiving emails

[Zoekeyes1]

Me again!

I have many forms on my site www.aperfectproperty.co.uk

Am trying to set up the email on the index page.

Have set everything up, web account, email address sales@aperfectproperty.co.uk, success and error page.

Have done a few tests but Im not receiving the email in my inbox through webmail - Roundcube.


Any suggestions please?

Many thanks

Zoe

[Karen Mac]

Re: WebMail - Contact Form - Not receiving emails

Because you have set the ACTION to

action="/index.php"

or whatever page it is instead of the BUILT IN PROCESSOR.

Karen

[Zoekeyes1]

Re: WebMail - Contact Form - Not receiving emails

Thanks Karen

But I dont understand. Where do I find this setting to change it? Have looked in page properties, and form properties but where it says Action, it is shaded out and I cant amend it?

Sorry and thanks

Z

[Karen Mac]

Re: WebMail - Contact Form - Not receiving emails

Its in form properties, the form area itself. Tick the box that says use built in php processor. about middle of the page

Karen

[Zoekeyes1]

Re: WebMail - Contact Form - Not receiving emails

Yep done that. That's how it was.

Should I do a support ticket or something?

Can send email to my hotmail from sales@ and my username@ but still not receiving any of the tests in my webmail.

Sorry to be a pain

Z

[Karen Mac]

Re: WebMail - Contact Form - Not receiving emails

Well.. is this BV11? Thats the only thing i can see in the source code. Are you sending to a domain email? or trying to redirect to hotmail?

How are you trying to validate this? you should be doing this in the field properties and not the ONSUBMIT

Karen

[Zoekeyes1]

Re: WebMail - Contact Form - Not receiving emails

Hey

Yes it is BV11, it was the only thing you suggested I didnt do as I was so close to my end result, I just couldnt risk me messing it all up and losing all my files!

In the Form Properties Box, everything is set as suggested, but 2 fields are blanked out with info in them and I cant access them -

ACTION: <?echo($_SERVER['PHP_SELF'])>

METHOD: POST

Doesnt look right to me! lol

Sorry!

Z

PS (Got my Jade Database working! Not sure how, but got there in the end! Thanks for that too! lol)

[Karen Mac]

Re: WebMail - Contact Form - Not receiving emails

Thats correct.. are your boxes OUTSIDE the form area..? Make sure the initial FORM box is big enough to house all the fields.

Karen

[Zoekeyes1]

Re: WebMail - Contact Form - Not receiving emails

Yep all is tucked neatly in the form

Getting desperate now - submitted a support ticket, but no-ones got back to me. Just poked them again.

[Karen Mac]

Re: WebMail - Contact Form - Not receiving emails

Support wont be able to help u with this.. they will refer you back to the forum as this isnt a server issue.

You never did answer HOW you are validating? Are you using the ONCLICK for submit?

Karen

[Zoekeyes1]

Re: WebMail - Contact Form - Not receiving emails

You're right, they couldn't.

Im sorry I dont know what you mean by onclick. I did look for something like this when you mentioned it last.

Its working with my hotmail address so is this ONCLICK thing part of the webmail set up?

Thanks for bearing with me on this, believe me, I am boring myself already!

Z

[Karen Mac]

Re: WebMail - Contact Form - Not receiving emails

no.. its part of your form setup if you use it... could be why NOTHING happens because you didnt configure it properly.. if hotmail is working.. then im going to assume that you probably need hotmail protocols for outgoing with your domain mail as well

Karen

[Judy22]

Re: WebMail - Contact Form - Not receiving emails

I am another inept individual who cannot get my simple contact form to send emails. It is soooo frustrating!! It has just three boxes with name, email address and comment box and then the send button, all within the box. I note the advice above, but in 'Properties' it is only when you uncheck that button that you can put something in the Action box and why do that when the form offers you the option of using the built-in PHP form processor? Don't understand. Also, when the 'submit' button is pressed shouldn't there be a message to say the message has been sent. I have configured Outlook Express successfully and send and receive messages to myself quite happily. I don't understand all the other advice above either so please someone please answer as if talking to an idiot. Thanks

[Judy22]

Re: WebMail - Contact Form - Not receiving emails

I have realised I did not put my domain name in above post, so here it is. I also pressed the Quote button but it hasn't worked so please apply the above post here. Thanks in frustration!!!

http://www.kdkat.co.uk

[Karen Mac]

Re: WebMail - Contact Form - Not receiving emails

your form will give a message when you link it to a page that says SUCCESS or thank you for submitting.

Did you create this form or use the built in one from the options list? Try using the pre formed one ..and check your EMAIL entries MATCH exactly. .. and that you have entered your email, and a success and error page and correctly linked to them.

Karen