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Publishing Problem –
I’ve come across some problems creating my website. Having just started working with Blue Voda, I still can not publish my website. I have submitted 2 support tickets asking the company for help but have only received a rather cryptic reply (maybe I do not know the computer jargon).
As I stated in the tickets I submitted, I have gone through the following list of steps numerous times and my website is still not up and running. I’m only trying to post a simple home page stating that the site is under construction. Here are the steps I have undergone:
1) Clicked the publish button on the upper toolbar (or file > publish)
2) Changed the server IP address to the correct server.
3) Entered my cPanel username.
4) Entered my cPanel password.
5) Left the public_html in the folder field.
6) Hit publish.
7) Prior to publishing, I labeled the file index (all in lowercase) as told
The first response I received from the company’s “tech support” mentioned how I should watch all of their tutorials. This wasn’t much help considering I have already gone through this process.
The second response merely told me to “Duplicate closing.” I have know idea what this means or entails. Since I am completely new to navigating through this program, could someone give me a hand? Any assistance would be greatly appreciated. At this point I’m questioning whether I should cancel my account.
Thank you for your time.
popsiclepantsparker.com
As I stated in the tickets I submitted, I have gone through the following list of steps numerous times and my website is still not up and running. I’m only trying to post a simple home page stating that the site is under construction. Here are the steps I have undergone:
1) Clicked the publish button on the upper toolbar (or file > publish)
2) Changed the server IP address to the correct server.
3) Entered my cPanel username.
4) Entered my cPanel password.
5) Left the public_html in the folder field.
6) Hit publish.
7) Prior to publishing, I labeled the file index (all in lowercase) as told
The first response I received from the company’s “tech support” mentioned how I should watch all of their tutorials. This wasn’t much help considering I have already gone through this process.
The second response merely told me to “Duplicate closing.” I have know idea what this means or entails. Since I am completely new to navigating through this program, could someone give me a hand? Any assistance would be greatly appreciated. At this point I’m questioning whether I should cancel my account.
Thank you for your time.
popsiclepantsparker.com
Checked the firewall configuration on my system to make sure this wasn't causing a problem
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