Problem with support ticket

[adonairc]

Hi, i've tried to send you a support ticket to ask for the affiliate program; but always appears a window with this message:

Fatal error: in /home/voda/public_html/support/includes/functions.php on line 841

I don't know what to do, will wait for answer.

Thanks, nice day!
Ado

[Brad]

Re: Problem with support ticket

ok...you are trying to access an old ticket...we upgraded the help desk a few
weeks ago and the format has changed. Please click the link below and enter
your email address and you will recieve a password for the new help desk. Use
the same email address that you used before.

http://www.support.vodahost.com/index.php?_m=core&_a=lostpassword

[adonairc]

Re: Problem with support ticket

ok...you are trying to access an old ticket...we upgraded the help desk a few
weeks ago and the format has changed. Please click the link below and enter
your email address and you will recieve a password for the new help desk. Use
the same email address that you used before.

http://www.support.vodahost.com/inde...a=lostpassword

I've tried to do this and a red message appears on the screen saying:

ERROR: Invalid Email Address Specified. This Email Address is not Registered

But the email address is correct, i've tried several times, what's wrong?

Ado

[VodaHost]

Re: Problem with support ticket

Ok....just submit a new ticket.

[adonairc]

Re: Problem with support ticket

Ok....just submit a new ticket.

Je je :S a new ticket where? if I enter to my Admin site from

https://vodahost.com/cms/clogin.php

When i try to open a new ticket I get:

Fatal error: in /home/voda/public_html/support/includes/functions.php on line 841

And if I ask for my new password in

http://support.vodahost.com/index.ph...a=lostpassword

the system says my account is not registered :S

Ado

[VodaHost]

Re: Problem with support ticket

http://support.vodahost.com/index.php?_m=tickets&_a=submit

[adonairc]

Re: Problem with support ticket

http://support.vodahost.com/index.ph...kets&_a=submit

Ja ja ja, i didn't notice i could fill a ticket without login, i've sent my ticket yet.

Thanks for the attention. =D

Ado

[VodaHost]

Re: Problem with support ticket

ok.....