Help me solve a customer's d/l issue

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
  • Tom Finley
    Brigadier General

    • Mar 2008
    • 1303

    Help me solve a customer's d/l issue

    Aloha!

    (Sorry--I'm not clear if there is a more proper place to post this question.)

    A customer of mine is trying to download a self-extracting zipped file from a protected page. The problem looks like she's trying the wrong username and password (keeps getting rejected) but I'm pretty sure she's got it right. The page, username, password and download all work for me on IE, Firefox, Safari on PC and Mac.

    She's on dial-up on Windows, IE.

    She IS able to download a similar file from another user's page. The file she can download is 13mb, the one she can't d/l from her page is 22mb--could that be the issue? But she can't get to the page to try, remember.

    Is there such a thing as clearing the cache to resolve a messed-up username/password?

    Any other ideas?

    Much thanks,

    Tom
    CLAMcentral.com Children's Ministry resources
    CLAMcentral's Projects Blog
    CLAMbakeonline.com Family Fun
  • Karen Mac
    General

    • Apr 2006
    • 8332

    #2
    Re: Help me solve a customer's d/l issue

    most isp's limit packets to 16mb to email.... but i havent heard any reason.. other than shes on DIAL up that .. she might also be limited there to 16mb.

    Karen

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


    Comment

    • Tom Finley
      Brigadier General

      • Mar 2008
      • 1303

      #3
      Re: Help me solve a customer's d/l issue

      Thanks much, Karen. I can break the download into two parts for her, so I'll try that.
      CLAMcentral.com Children's Ministry resources
      CLAMcentral's Projects Blog
      CLAMbakeonline.com Family Fun

      Comment

      • navaldesign
        General & Forum Moderator

        • Oct 2005
        • 12080

        #4
        Re: Help me solve a customer's d/l issue

        I can't see what the file size has to do with the fact that she can't even get to the page!

        And, since we are talking about download and not email attachment, there is NO limit to the file size, othr than her connection stability.

        If she can't get in, look for the most common errors: caps lock, a white space in the username or password, and similar.
        Navaldesign
        Logger Lite: Low Cost, Customizable, multifeatured Login script
        Instant Download Cart: a Powerfull, Customized, in site, DB driven, e-products Cart
        DBTechnosystems.com Forms, Databases, Shopping Carts, Instant Download Carts, Loggin Systems and more....
        Advanced BlueVoda Form Processor : No coding form processor! Just install and use! Now with built in CAPTCHA!

        Comment

        • Tom Finley
          Brigadier General

          • Mar 2008
          • 1303

          #5
          Re: Help me solve a customer's d/l issue

          Thanks, Navaldesign. Yep, I would agree with the caps lock and things. However, she is successful at getting into all other pages so it's not that she doesn't understand the possible issues. So I've built a new page, I'm sending her a new username and password AND I've broken the file into three separate downloads for her to try. She'll get back to me in about 18 hours.

          Tom
          CLAMcentral.com Children's Ministry resources
          CLAMcentral's Projects Blog
          CLAMbakeonline.com Family Fun

          Comment

          Working...
          X