New Support Ticket?

[leethesign]

I submitted a report ticket and got a reply, which wasn't much use, so I replied to it, but received no response. I sent another reply and got no response to that one either.

Should I have submitted another ticket instead of sending a reply?

[Karen Mac]

Re: New Support Ticket?

No...the more often you send.. the further back in the que it goes.. its booked off the response recieved.. so if it keeps recieving you keep getting bumped back.

Please be patient.

Karen