Need Help with Outlook 2007

[Jazx]

Hi,

I have one website that I currently use outlook for...yesterday I created another and followed the directions. The new email account will not work. I have reviewed the outlook settings and they are the same. Somewhere in CPanel I think I must change something. Any ideas?

[DarrenC]

Re: Need Help with Outlook 2007

In the Cpanel you would set up an email address, and give it a password.

Typically outlook need 2 things

The username is the email address (might need to replace @ with +)
The Password

If you have another 'your domain' email address, just copy the pop3 and smtp settings for the additional one.

[Jazx]

Re: Need Help with Outlook 2007

Thanks -

I have everything set up in CPanel. Then I created a the same email account in Outlook 2007. I used mail.mydomain2.com in both in and out. I created john@mydomain2.com and used the same password as in CPanel.

My original email with john@mydomain1.com is working and is functional.

My outlook accounts (other than the domain name and password -input) are identical.

I thought I missed something in the outlook setup so I took a day and have been at it for 4 hours now. Still nothing.

Thanks,
John

[DarrenC]

Re: Need Help with Outlook 2007

Check your webmail

http://www.mydomain2.com/webmail

Login using your email address and password

If you can't get in - you will know that their is a problem with email address or password (or both)

If you can get in then we know its your outlook settings.

Let me know

[Jazx]

Re: Need Help with Outlook 2007

Hi,

The domain is www.assistivetechproducts.com which is not up and running but paid for, then I added the /webmail. both do not work.

John

[DarrenC]

Re: Need Help with Outlook 2007

OK has this domain been added to your control panel?

[Jazx]

Re: Need Help with Outlook 2007

Yes - I just copied and pasted from the control panel "Main domain Address" and it gave me an error.

Just in case I spelled it wrong.

[DarrenC]

Re: Need Help with Outlook 2007

Shall have a look for you?

Contact me here and I will email you back some instructions. I guess you have a working email address?

[Jazx]

Re: Need Help with Outlook 2007

I contacted up via the link.

[DarrenC]

Re: Need Help with Outlook 2007

I've emailed you back.

[Jazx]

Re: Need Help with Outlook 2007

Still does not work. In outlook or Horde webmail.

[DarrenC]

Re: Need Help with Outlook 2007

After changing your email password and testing webmail, it does work. As I said to you in my email, it could be a propagation thing due to this being a new hosting account and your domain has only been recently been pointed. This can take 24 hours to propagate or so but if its been 72 hours + then I would submit a support ticket....

[Jazx]

Re: Need Help with Outlook 2007

I sent a support ticket since it been since 11/2009.
Thanks,
John