Cant publish

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  • rdent
    Corporal

    • Jan 2010
    • 19

    Cant publish

    My website is www.bluecrabwatersports.com
    I cant seem to publish because I am using the wrong password...
    I seem to have a couple provided by the welcome email...but none
    are working this problem.
    Any ideas?
  • DarrenC
    Brigadier General

    • Jul 2008
    • 1750

    #2
    Re: Cant publish

    Might not be the password causing the problem

    Check the other 2 attributes required for publishing

    IP address - from the dropdown list
    Username
    Happy Building

    DarrenC

    Comment

    • rdent
      Corporal

      • Jan 2010
      • 19

      #3
      Re: Cant publish

      General...

      I did have the IP wrong....but the other two are off of my welcome email
      Username and password.....

      still can't publish....
      Any other clues...?
      Thanks

      Comment

      • mrmagoo144
        Brigadier General

        • Feb 2007
        • 1369

        #4
        Re: Cant publish

        i would put in a support ticket. be careful that you are copy and paste your username and password. i have had a space at the beginning and it would not work. if you copy and paste, you will know for sure that it is correct.
        mrmagoo144
        www.videopostcards.info

        Comment

        • MissTFI
          Corporal

          • Feb 2010
          • 13

          #5
          Re: Cant publish

          Hi there

          I am having a similar problem as the IP address provided does not come up in the IP list when i try to publish my website...do you have any suggestions for me?

          I have sent a ticket to customer support but no one has responded yet! also i do not know what my control panel username is where do i find this?

          my URL is www.12theelms.com

          Thanks

          Kate

          Comment

          • CarbonTerry
            Major General

            • Oct 2005
            • 2620

            #6
            Re: Cant publish

            MissTFI,
            It's bad form to hijack an existing thread. Start one of your own.
            Download The web builder again and your IP# will be there. This will not cause a loss of files.
            You CP username is the username that you use to publish.
            CarbonTerry
            Semper Fi
            Still green...still mean......just not as lean

            Red Hawk Archery
            Zone 5 Photo
            My USMC

            Comment

            • MissTFI
              Corporal

              • Feb 2010
              • 13

              #7
              Re: Cant publish

              sorry its my first time and i really didnt know what to do! my appologies!

              Kate x

              Comment

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