In the last two days I can not publish too

[alas]

Hi there, I do not know if I am in the right place , but it has been two days that I am also trying to upload a shape with a facebook logo on my index page at :

https://www.mediterraneotanzania.com

and it does not show up, I also wrote for two days to the support, and they kept quiet for almost 30 hours and then their suggestion was to ask help here in the forum.

Here is their answer " I have checked the html source of your website and can find no evidence of the link you described. Have you tried to update the page recently. It could be that the new index.html is not over-writing the old one. That is likely why it is not showing up"

Then the support suggestion was to ask for help in this forum

Here I am

I have tried to upload the page again 3 minutes ago.

I am managing different webs, all design with bluevoda and I have been around for few years publishing pages after pages, and believe me after uploading this page I am getting the message " succesfully pubblished ", but the shape does not show up.
So, please help.
Alas

[Collectors-info]

Re: In the last two days I can not publish too

Can only suggest to go through the usual check list:
The directory that you are publishing to is correct if an add on domain?
The ip address is 75.126.104.136?
You have the publishing set to "publish all files".

[alas]

Re: In the last two days I can not publish too

Hi, the directory is correct I have been publishing for years on the same one

my ip address is ip address: 75.126.124.162 I have been using this one for years, and not 75.126.104.136, unless they have change it like they have been doing it in the last few weeks but the only notification I got was for DSN 6 and not DSN 9 that is for this website, for example on another web site I have I could not publish because they change the DSN of vodahost 13 and I was using the new DSN but did not work so they change my it again and I could publish.

You have the publishing set to "publish all files".
Yes, that is correct
Thanks for helping
Alas

[alas]

Re: In the last two days I can not publish too

Hi Chris,
just published, I have downloaded the bv link to upgrade to DNS 6, but I was on 9 , anyway now is working.
May be the other two members of this forum are facing the same problem.
Anyway, when I contacted the support nobody has suggested what you did, and I waited for two full days for answer from them.
I really like vodahost, the forum, and everything this guys have been doing, but in the last two weeks I have been having an issue after the other, and I can not understand what is happening with the support.
Or maybe is me that do not understand the english language correctly, so then I do not understand their questions???
Thank you again for your help
Alas

[Collectors-info]

Re: In the last two days I can not publish too

There is a post here that refers to the server 6
But cant see how you would know that it refers to you.
Strange.

[alas]

Re: In the last two days I can not publish too

I have received an email, but the I checked my server and on that web my server are 9 & 10 if I am correct.

You have fixed for me in two minutes my problem, and the support did not do it for almost 48 hours.

You question me if I was using the right server, but they did not.

I really appreciated your help.
Alas

[navaldesign]

Re: In the last two days I can not publish too

ns9.vodahost.com and ns10.vodahost.com are the nameservers of Voda6, you couldn't publish during last weeks because indeed the server had issues, that' why it was replaced, and the new IP address is the one Chris suggested.

[fwhpita]

Re: In the last two days I can not publish too

Major Confusion with Voda Support.
Just today submitted ticket for same issue (not publishing/publishing but no results showing up) I told them that I had received notice of new server ("Your new Voda6 server IP is 75.126.104.136") BUT they replied;
"Hello,
Your hosting account is with Voda 6 , IP address: 75.126.124.162."
Always at your service.
Antony Delacruz, VodaHost

Didn't work so I downloaded new BV as instructed by BV Administrator.
I found the new server (75.126.104.136) on the 'new' BV server list & used it. It worked.
BV support needs to update on this issue & perhaps issue another email support memo to all who use these servers...

[alas]

Re: In the last two days I can not publish too

Thanks Naval design,
I did publish , as for fwhpita is saying, in my case I got confuse between server ns 9, ns 19 and voda 6.
I am not a professional design, I just do it for me and few friends of mine, and there are many things to remember, but still the answers to our questions we are getting from the support these days they look like the support is taking issues in a very superficial way and not like in the old days where everything was very professional and me as a customers with 1 running web site I will get all the attention and I would feel treated as a king ( personally I have 10 running ones & 20 domain name purchased ), may be they should have more department and somebody that is on top of everything, because here it looks like there is a lot of confusion.
I know it sound as a complain and may be I should open a new topic about it, but I just want to explain the reason I had to ask help in the forum for the specific problem I had had.
Naval thank you again for your explanation regarding the ns & voda6 I will keep it in mind.
Buona giornata ( have a nice day )
Alas