Program quits... a computer problem here.

[Spiritsoul]

Re: Program quits... a computer problem here.

Can you open BV in safe mode?

Andy

Good question Andy. Tried it in safe mode and it wouldn't work either.

But great question. I don't know what it means when it won't run in safe mode, but that's the story here.

Bob

[Spiritsoul]

Re: Program quits... a computer problem here.

Does the install of BV complete OK?
Does it say "file will not load" when you try and open BV, or only when you try and open an existing dot bvp file?
Can you open a new blank page?

The install of BV does complete ok. No error messages.
It is saying "file will not load" when I try to open BV, and nothing else comes up.

Another great question.

Bob

[Spiritsoul]

Re: Program quits... a computer problem here.

When did this problem occur? if it is only some days ago and you haven't got any major software installations in the mean time, try simply restoring your computer to the settings you had f.e. 15 days ago. In most cases, this fixes the problem. Please not hat after you have run Registry fix, you might need to go back by even 30 - 60 days in restoring your system.

This is the second time this problem has occured. I submitted a trouble ticket the first time, got the procedure they have for attempted re-installation, and that didn't work. I did a restore at that time to a time before the problem occurred, and it did fix the problem. BV started working again. Then some time later, the problem occurred again, and again, I went through BV's procedures from before, and it didn't work, so I did another restore, and went into the restore several times, until I only had about three restores left. I went back far before the restore time where it had worked before (about a month before it). It still wouldn't work. At present, I have uninstalled almost everything I have on the machine, except the OS, and dumped all temp files, most of the cookies, ran the regfix programs, McAfee, some online cleaners, like CCleaner. Nothing has been able to find the one thing that is preventing BV from working.

Bob

[Spiritsoul]

Re: Program quits... a computer problem here.

Additionally- once every few months it is a good practice to run sfc scannow. Here is a link that shows step by step how to do it;

http://www.updatexp.com/scannow-sfc.html

Basically- what this does is checks your windows OS and makes sure it has all the original files needed to properly operate. Often files become corrupt or may even be written over. This process restores them.

Andy

Thanks Andy. I ran the above, and it ran ok to completion.

Bob

[Spiritsoul]

Re: Program quits... a computer problem here.

Ok, everybody. I finally got the problem fixed. Here's what happened. When I was trying to solve the problem, I had made the decision to clean off C:/ drive, so I off-loaded as much stuff as I could, put some of it on my second large harddrive (120 ghz) and in the process copied all the BV files in "My documents" to my E:/ drive. I was trying to re-arrange things. The fix could have been a combination of things. Something I installed stopped BV from working temporarily, and then I moved the BV files to E:/ drive, so that when I got rid of the installation that made BV not work in the first place, then when I re-installed BV, the files it was looking for was no longer there. After I had ran sfc /scannow, I rebooted and tried the BV again, and noticed that the error message actually read "cannot open document" instead of "cannot open file". For some reason, the word "document" finally caught my attention, and made me remember the set of files I had copied to E:/ drive. I copied them back to C:/drive in "MY documents" and tried the BV program again. I came up immediately.

I want to thank everyone who was scratching their heads on this one. I did learn a lot from your questions, and suggestions, and I am appreciative of that. Thank you so much. You've all done well, in my book.

Bob