Don't know the special words

[rjx]

My website http://www.rjxofusa.com/store/has been down all night, I'm no wiz at how all the proper contact rules work, infact I didn't even know there was special rules to get help. What I do know is I have a website that cost me money every minute it is down and when I sumitted a help ticket I got this:

Message is not flagged. [ Flag for Follow Up ][IMG]http://imgfarm.com/images/sp****.gif[/IMG]
Date: Tue 29 Apr 2008 01:02:14 AM EDT From: VodaSupport Help Desk <support@vodasupport.com>
[ Add to Address Book | Block Address | Report as Spam ] To: <rhpro@myway.com> Subject: [#VRT-612671]: Website Down You have submitted a duplicate support ticket. Please do not submit duplicate support tickets about the EXACT same topic. You will not get any faster service. Only open new support tickets if you want to start a new topic. This ticket is now permanently CLOSED, please do not respond to this ticket, it will not be answered, please ask your questions in your original ticket.


Laura Dunkin
VodaHost
Your Website People!

Ticket Details
Ticket ID: VRT-612671
Department: VodaHost Customer Support
Priority: High
Status: Closed
So,that respose did not get my site fixed or help me understand what to do. Now my site is still down and I guess I don't know how to get help?????? But the help ticket has been closed. HELP! maybe someone here can help me cause I'm not getting any from the support ticket.

[rjx]

Re: Don't know the special words

Here is what my web page brings up when you try to open it:
Server Requirement Error: register_globals is disabled in your PHP configuration. This can be enabled in your php.ini configuration file or in the .htaccess file in your catalog directory.
anyone have a idea? http://www.rjxofusa.com/store/