publishing questions

[Stream Me]

Hello all,

I purchased web hosting from Bluevoda and the domain name on the 1st may my domain name is:

www.stream-memobile.com, and i am having trouble accessing my BlueFTP folder and publishing my pages.

I have entered the I.P address, username and password that i recieved on my introductory e-mail as prompted when i try to connect but i always get the same error message:

The attempt to connect to the FTP server failed.

Last server response:

View the trace window for more details

The trace window simply says:

Connecting to 75.126.124.163
username .............
login failed

The same thing happens when i try and publish my pages, have i been a fool and not activated my account yet or do i have big problems. I have tried this many times im sure the i.p address and my user name and passwords are correct and i have an active internet connection when i attempt to connect to my blueFTP folder.

Now im confused, any help would be appreciated.

thanks Nick

[Girlonthehill]

Re: Having problems publishing

Hi, Nick.

Which server are you on (which voda#)?

[Stream Me]

Re: publishing questions

Sorry im quite new to this im not sure what im looking for:

Package: Vodahost annual billing with domain

Im really not sure where to find my server number, if you could explain how i do that or an example of how it may look that would be great all i seem to find on my form is my i.p address which is:

75.126.124.163

That seems to be the only number i can find apart from my client I.d.

[Girlonthehill]

Re: publishing questions

Sorry im quite new to this im not sure what im looking for:

Package: Vodahost annual billing with domain

Im really not sure where to find my server number, if you could explain how i do that or an example of how it may look that would be great all i seem to find on my form is my i.p address which is:

75.126.124.163

That seems to be the only number i can find apart from my client I.d.

In VodaHost Billing Services - click on My Sites > My Domains > your domain name > Change DNS > and it will tell you what server you are on. DO NOT make any changes but navigate back and log out. Then you can check here to see which server you are on.

Alternatively, it should tell you in your welcome email. Lol

[Stream Me]

Re: publishing questions

Ok so i followed you instructions and these two where written in the first two fields:


Primary Nameserver ns1.vodahost.com
Secondary Nameserver ns2.vodahost.com


So according to the link that makes me:

ServerName: Voda2

Thanks so much for your help so far, im starting to panic a little less now

[Girlonthehill]

Re: publishing questions

Ok so i followed you instructions and these two where written in the first two fields:


Primary Nameserver ns1.vodahost.com
Secondary Nameserver ns2.vodahost.com


So according to the link that makes me:

ServerName: Voda2

Thanks so much for your help so far, im starting to panic a little less now

Okay, I needed to know that in order to find out if your server had recently been upgraded but it hasn't (it was updated in January). So that discounts that possibility. If you are quite certain that you are using the correct cPanel login and password then the next step would be to submit a support ticket by clicking here and explain the problem to them. They will get you sorted out.

I am sorry I can't be of any further assistance, but it has me stumped.

[43Julieann]

Re: publishing questions

How about mine?
I have trouble in publishing.
And, where i can find my Server IP?

[Roxymichelle]

Re: publishing questions

I'm having alot of troubles trying to publish my website. I really need help.
Please? Where do i find a sever or what ever you call and what are the connect thibgs for? Sorry about asking so many questions. Its just that it's my first time making a website so i'm not really sure what to do and stuff. you know what i mean don't you?

Roxymichelle
PS um...i just realise that this is supose to be a reply message. I hope you don't mind though.