Upgraded, now can't publish!

[bpflyr]

I have an account with BV and have been very happy using it to build my website. Recently, I upgraded to BV 10 (?) and in doing so, it now tells me that my password is incorrect when I try to publish! I can log into my Control Panel, this forum, everything except publish!

I submitted a ticket to the Customer Support desk 5 days ago, but have not heard anything. Please Help!! Any suggestions?

Thank You in advance!!!

[Collectors-info]

Re: Upgraded, now can't publish!

Are you sure your using the correct IP & user name as the IP address will have repopulated with the new version.

[bpflyr]

Re: Upgraded, now can't publish!

Thanks for the quick reply, Chris. Customer service got it resolved today, though. Thanks again.

[Dean_of_downunder]

Re: Upgraded, now can't publish!

how did they fix it i have the same problem, every things fine just cant publish

[bpflyr]

Re: Upgraded, now can't publish!

Good question. I just submited a support ticket to Customer Support. We e-mailed back and forth just for identification purposes and I think they just reset the password. I'm not exactly sure. I had tried the old password, and my current one, but it didn't seem to work before I got a hold of them. They sent me the user ID and password that came in my Welcome packet and it all seemed to start working.

Hope that helps!